Terms of Service

Creatives Data Customer Portal

Last Updated: April 15, 2026

These Terms of Service (“Terms”) govern your access to and use of the Creatives Data Customer Portal (the “Portal”) operated by Creatives Data (“we,” “us,” or “our”), a digital agency headquartered in Istanbul, Turkey. The Portal is accessible at customer.creativesdata.com and management.creativesdata.com.

By accessing or using the Portal, you agree to be bound by these Terms. If you do not agree, you may not use the Portal.

1. Definitions

  • “Portal” refers to the Creatives Data Customer Portal, including all associated websites (customer.creativesdata.com, management.creativesdata.com), APIs, and services.
  • “User” or “you” refers to any individual or entity that accesses or uses the Portal.
  • “Client” refers to a business or organization for which we provide analytics and reporting services through the Portal.
  • “Connected Platforms” refers to third-party services integrated with the Portal, including but not limited to Google Analytics 4, Google Search Console, Google Ads, Google Merchant Center, Meta Ads, Shopify, Trendyol Marketplace, Yemeksepeti, Getir Yemek, Trendyol GO Yemek, Migros Yemek, and Microsoft Clarity.
  • “Content” refers to all data, metrics, reports, dashboards, and visualizations generated by or displayed within the Portal.

2. Description of Service

The Portal is a proprietary analytics and reporting platform that:

  • Connects to Connected Platforms via authorized APIs, OAuth flows, and webhooks to retrieve performance data on behalf of Clients.
  • Aggregates, processes, and calculates metrics from raw data received from Connected Platforms.
  • Displays data through interactive dashboards, charts, tables, and reports.
  • Provides administrative tools for managing platform connections, configuring metrics, and generating client reports.

The Portal is provided as a managed service to Clients of Creatives Data. Access is granted at our discretion as part of our client engagement.

3. Account Registration and Security

3.1 Account Creation

Accounts are created by Creatives Data administrators on behalf of authorized Client personnel. You are responsible for maintaining the confidentiality of your login credentials.

3.2 Account Security

You agree to:

  • Keep your password confidential and not share it with unauthorized individuals.
  • Notify us immediately at contact@creativesdata.com if you suspect unauthorized access to your account.
  • Use a strong, unique password for your Portal account.

3.3 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

4. Acceptable Use

You agree to use the Portal only for its intended purpose of viewing analytics and reports related to your business. You agree not to:

  • Attempt to gain unauthorized access to other users’ accounts or data.
  • Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Portal.
  • Use automated tools (bots, scrapers, crawlers) to access the Portal without our written permission.
  • Interfere with or disrupt the integrity or performance of the Portal or its underlying infrastructure.
  • Use the Portal to violate any applicable law, regulation, or third-party right.
  • Share, redistribute, or resell data obtained through the Portal to third parties without our written consent.
  • Attempt to circumvent any access controls, security measures, or usage limits.
  • Use the Portal to store or transmit malicious code, malware, or harmful content.

5. Third-Party Platform Integrations

5.1 Authorization

The Portal connects to Connected Platforms using API keys, OAuth tokens, and webhook endpoints that you or your organization provide or authorize. By connecting a platform, you represent that:

  • You have the authority to grant us access to the relevant platform account.
  • You are the account owner or have been authorized by the account owner to connect the account.
  • Your use of Connected Platform data through the Portal complies with each platform’s terms of service and developer policies.

5.2 Platform-Specific Terms

Your use of data from Connected Platforms is subject to each platform’s own terms:

  • Google APIs: Our use of Google API data is subject to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. We access Google data only within the scopes you explicitly authorize during the OAuth consent flow.
  • Meta APIs: Our use of Meta (Facebook/Instagram) data is subject to Meta’s Platform Terms (https://developers.facebook.com/terms/).
  • Shopify APIs: Our use of Shopify data is subject to Shopify’s API Terms of Use (https://www.shopify.com/legal/api-terms).
  • Trendyol APIs: Our use of Trendyol data is subject to Trendyol’s integration agreement and developer terms.
  • Food Delivery Platforms (Yemeksepeti, Getir, Trendyol GO, Migros Yemek): Our use of food delivery platform data is subject to each platform’s partner/integration agreements.
  • Microsoft Clarity: Our use of Clarity data is subject to Microsoft’s Terms of Service (https://www.microsoft.com/en-us/servicesagreement/).

5.3 Data Accuracy

Data displayed in the Portal is retrieved from Connected Platforms and may be subject to delays, processing differences, or discrepancies. We aggregate and calculate metrics based on available data, but we do not guarantee that displayed metrics will exactly match the figures shown in each platform’s native dashboard. Data should be considered approximate and used for directional decision-making rather than financial auditing.

5.4 Disconnecting Platforms

You may disconnect any Connected Platform at any time through the Portal’s settings. Upon disconnection:

  • API credentials and OAuth tokens for that platform will be deleted from our database.
  • Data collection from that platform will immediately cease.
  • Previously collected historical data may be retained for up to 90 days for reporting continuity before automatic deletion, unless you request immediate deletion.

6. Intellectual Property

6.1 Our Intellectual Property

The Portal, including its design, code, architecture, user interface, features, documentation, and all associated intellectual property, is owned by Creatives Data. These Terms do not grant you any right, title, or interest in the Portal beyond the limited right to use it as described herein.

6.2 Your Data

You retain all ownership rights to your business data and the data retrieved from your Connected Platform accounts. We claim no ownership over your data. We use your data solely to provide the Portal’s analytics and reporting services.

6.3 Feedback

If you provide suggestions, ideas, or feedback about the Portal, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and incorporate such feedback into the Portal without any obligation to you.

7. Service Availability

7.1 Uptime

We strive to maintain high availability of the Portal but do not guarantee uninterrupted access. The Portal may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide advance notice when possible).
  • Unscheduled downtime due to technical issues.
  • Outages or limitations of Connected Platform APIs beyond our control.
  • Force majeure events.

7.2 Data Synchronization

Data from Connected Platforms is synchronized periodically (typically every 2–4 hours, depending on the platform). Some platforms impose API rate limits or data availability windows that may affect synchronization frequency. Yemeksepeti, for example, provides access to only the most recent 24 hours of order data via its API.

7.3 Modifications

We reserve the right to modify, update, or discontinue any feature of the Portal at any time. Material changes that affect your use of the Portal will be communicated in advance when feasible.

8. Limitation of Liability

8.1 Disclaimer of Warranties

THE PORTAL IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CREATIVES DATA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PORTAL.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS RELATED TO THE PORTAL SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.3 Third-Party Platform Liability

We are not responsible for:

  • Changes, outages, or discontinuation of Connected Platform APIs.
  • Data loss or inaccuracies caused by Connected Platforms.
  • Actions taken by Connected Platforms regarding your account (e.g., suspension, API key revocation).
  • Changes to Connected Platform pricing, terms, or policies.

9. Indemnification

You agree to indemnify, defend, and hold harmless Creatives Data, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of:

  • Your violation of these Terms.
  • Your violation of any third-party right, including Connected Platform terms of service.
  • Your unauthorized or improper use of the Portal.
  • Any misrepresentation made by you regarding your authority to connect a platform account.

10. Termination

10.1 By You

You may request account deactivation at any time by contacting us at info@creativesdata.com. Upon deactivation, your access will be revoked and your data will be processed in accordance with our Privacy Policy.

10.2 By Us

We may suspend or terminate your access to the Portal at any time, with or without cause, including but not limited to:

  • Violation of these Terms or our Acceptable Use policy.
  • Expiration or termination of your service agreement with Creatives Data.
  • Non-payment of applicable service fees.
  • Extended period of inactivity.

10.3 Effect of Termination

Upon termination:

  • Your access to the Portal will be immediately revoked.
  • Connected Platform credentials (API keys, tokens) will be deleted.
  • Your data will be retained for 30 days to allow for data export requests, after which it will be permanently deleted.

11. Privacy

Your use of the Portal is also governed by our Privacy Policy, available at https://creativesdata.com/privacy-policy/. The Privacy Policy describes how we collect, use, store, and protect your information. By using the Portal, you acknowledge that you have read and understood the Privacy Policy.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Turkey. Any disputes arising out of or relating to these Terms or your use of the Portal shall be resolved through:

  1. Good Faith Negotiation: The parties shall first attempt to resolve any dispute through good faith negotiation for a period of 30 days.
  2. Mediation: If negotiation fails, the parties shall submit the dispute to mediation in Istanbul, Turkey.
  3. Jurisdiction: If mediation fails, the dispute shall be submitted to the exclusive jurisdiction of the courts of Istanbul, Turkey.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Creatives Data regarding the Portal and supersede all prior agreements and understandings.

13.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

13.5 Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, wars, pandemics, government actions, power outages, internet disruptions, or third-party service failures.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on this page and updating the “Last Updated” date. Your continued use of the Portal after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Portal.

15. Contact Us

If you have questions or concerns about these Terms, please contact us:

Creatives Data Kadıköy, Istanbul, Turkey Email: contact@creativesdata.com Website: https://creativesdata.com